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Swoop Dispatch Request

Request Number: 90574168

Submitted via State Farm's Roadside Assistance on June 1, 2025 for non-emergency battery-related tow to authorized dealership in Williamsport, PA. This routine dispatch escalated into a serious vehicle and safety concern due to Lion Country Automotive's behavior.

📅 Dispatch Overview

🚨 Misconduct Summary

Dispatch record from Swoop reflects assignment of Lion Country Automotive despite vehicle requiring flat tow. No procedures were followed to ensure towing compliance with Jeep specifications.

Swoop Damage Claim Email – #90574168

Email Details

Message Body

Hello,

Thank you for bringing this damage claim to our attention. We apologize for any inconvenience this may have caused. Please use the following link to submit a damage claim in relation to your recent roadside service.

Your Service Request ID is #90574168

Claim Statement Form [link]
A claims representative will confirm receipt and will keep you updated as we investigate your claim.

If you have any additional questions or concerns, please contact us at claims@joinswoop.com.

Sincerely,
Swoop Claims Department

Follow-Up Email – June 3, 2025

Message:
Please provide a status update on 90574168.

Delivery Status Notification – Failure

The attempt to email swoopclaims@agero.com bounced back. The email system indicates that the group may not exist or may be restricted. Possible causes include:

Link to troubleshooting resource: Agero Google Group Help Center

Original Message Attempted

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