Agent Dave Wrona: A Timeline of Unprofessional Conduct and Claim Obstruction

This page provides a factual account of the actions of State Farm Agent Dave Wrona, whose conduct significantly obstructed the resolution of a recent vehicle incident and caused undue distress. This account is based directly on my detailed notes and communications.

Incident Overview: Jeep Gladiator Tow – Sunday, June 1, 2025

On Sunday, June 1, 2025, a tow was requested for my 2020 Jeep Gladiator, which had been experiencing battery issues. The dealership is approximately 32 miles from my residence. The tow truck arrived around 4:45 PM. My initial words to the driver were, "That's not a flatbed." Despite my immediate concern and my research indicating the Jeep is "Flat Tow ONLY," the driver insisted on towing it from the front tires after attempting to put the transfer case in neutral, which failed.

The driver asked me to get into the Jeep and shift while he pulled forward. I expressed that this sounded dangerous. While the front tires were connected, the driver yanked the Jeep forward, causing the dashboard to light up with error messages and warnings about the auto braking system. The driver had the key fob, preventing me from operating the Jeep. He continued to yank the vehicle, causing it to violently shake and bounce. I felt my safety was in danger, and the driver continued to drag the vehicle into the road against my wishes. This incident raised significant concerns about potential damage to my vehicle's 4WD system.

Agent Dave Wrona's Actions & Timeline

Monday, June 2, 2025: Refusal to Open Claim and Initial Unresponsiveness

Initial Outreach & Overwhelm: I reached out to State Farm for guidance after the tow incident. I was overwhelmed and unsure how to proceed.
Agent Dave Wrona's Call: At 12:09 PM, Dave called. I asked to open a claim for potential damage.
Explicit Refusal to Open Claim: Dave refused, stating I was "on my own" and needed to file directly with Agero—without reviewing documentation.
Limited Engagement & Frustration: His tone shifted only after I sent photos. During a 12:56 PM call, Dave yelled at Agero and suggested “getting an attorney”—his words, not mine.

Wednesday, June 4, 2025: Unprofessional Conduct and Communication Breakdown

Attempt to Discuss Illegal Tow: I called Dave at 9:32 AM to raise concerns about the tow's legality.
Refusal to Assist: Dave refused to help and told me to call the main claims line. He ended the call abruptly, yelling and hanging up.
Unilateral Cessation of Verbal Communication: Dave then texted that all future communication must be in writing—after his own outburst.

Thursday, June 5, 2025: Continued Deflection and Dismissal

Persistent Deflection: Dave repeatedly claimed the tow provider was independent and directed me to Agero, despite my policy being with State Farm.
Refusal to Escalate: Even after bold, explicit written requests, Dave refused to escalate to a supervisor.
Unprofessional Closing: After I filed a complaint (ref #1773589) and stated I'd be switching agents, Dave deflected again and offered “best wishes.”

Impact of Agent Dave Wrona's Actions

Dave Wrona's refusal to open a legitimate claim delayed the investigation into potential damage and compounded the stress of an already difficult situation. His conduct—including yelling, ending calls prematurely, and refusing verbal communication—created a barrier to resolution. His deflection and refusal to escalate internally left me without support when I needed it most.